Please read these terms carefully before using koi388 services
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Welcome to koi388. These Terms and Conditions (the "Terms", "Agreement") constitute a legally binding agreement between you (the "User", "Player", "you") and koi388 (the "Company", "Platform", "we", "us", "our") governing your access to and use of the koi388 online gaming platform, website located at https://koi388.cam, and all associated services including casino games, sports betting, live dealer experiences, lottery games including togel (Indonesia's traditional numbers lottery), and any related content, features, or functionality (collectively, the "Services").
By creating an account, accessing the platform, placing bets, playing games, or using any of our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations governing online gaming in Indonesia. If you do not agree with any provision of these Terms, you must immediately cease using our Services and close your account.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the website with an updated "Last Updated" date. Your continued use of the Services following any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.
For the purposes of these Terms, the following definitions apply:
To be eligible to create an account and use koi388 Services, you must meet all of the following requirements at all times during your use of the platform:
Important Notice: It is your responsibility to ensure that your use of koi388 Services complies with all applicable laws in your jurisdiction. We reserve the right to request proof of age and identity at any time, and failure to provide such documentation within the requested timeframe may result in account suspension and forfeiture of funds.
To access our Services, you must create a personal Account by providing accurate information including your full legal name, date of birth, residential address, email address, mobile phone number, and creating a secure password. You may only create and maintain one Account. Creating multiple accounts or "duplicate accounts" is strictly prohibited and will result in closure of all accounts and forfeiture of balances.
We are required to verify your identity in accordance with anti-money laundering (AML) regulations and responsible gaming policies. You agree to provide all requested documentation within 72 hours of our request, including:
Your Account will have limited functionality until verification is complete. Withdrawals may be suspended pending successful KYC verification.
You are solely responsible for maintaining the confidentiality of your username, password, and Account credentials. You must immediately notify us if you suspect unauthorized access to your Account. We are not liable for any loss resulting from unauthorized use of your credentials, whether with or without your knowledge. You agree not to share your Account with any third party or allow anyone else to access your Account on your behalf.
You may deposit funds into your Account using any of our supported payment methods including major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay). All transactions are processed in Indonesian Rupiah (IDR). Minimum deposit amounts vary by payment method and are displayed during the deposit process. Deposits are typically credited instantly or within 15 minutes depending on your selected method.
You may only deposit funds from a payment source in your own name. Third-party deposits are strictly prohibited. We reserve the right to refuse deposits, reverse deposits from unverified payment sources, or return deposits to the originating account if we suspect fraud, money laundering, or violation of these Terms.
Withdrawal requests are processed within 15 minutes to 24 hours depending on verification status and withdrawal amount. Minimum withdrawal is Rp 100,000; maximum withdrawal per transaction is Rp 100,000,000. You may only withdraw to a bank account or e-wallet registered in your own name matching your verified KYC documents.
Before your first withdrawal, you must complete full KYC verification. We may require additional verification for large withdrawals or irregular patterns. Withdrawals are subject to anti-money laundering checks and may be delayed or declined if suspicious activity is detected. All deposits must be wagered at least once (1x rollover) before withdrawal to prevent money laundering.
koi388 does not charge fees for deposits or withdrawals. However, your payment provider (bank or e-wallet) may impose their own fees. Processing times are estimates and may vary depending on verification status, payment provider processing times, public holidays, and banking hours. We are not responsible for delays caused by third-party payment processors.
All bonuses, promotions, free bets, cashback offers, and incentives (collectively "Bonuses") are subject to specific terms and wagering requirements published with each offer. By claiming any Bonus, you accept the applicable bonus terms in addition to these general Terms. Key provisions include:
All bets are final once confirmed. You are responsible for ensuring your bets are correct before confirmation. We do not accept cancellation requests for confirmed bets except in cases of obvious technical error. Bets placed on incorrectly priced markets due to technical errors may be voided at our discretion.
Sports betting markets including football (bandar bola), basketball, tennis, badminton, and eSports are governed by standard industry rules. If a match is abandoned, postponed more than 48 hours, or cancelled, bets are typically voided unless a result has been determined. Mix parlay (accumulator) bets require all selections to win; one losing selection results in the entire bet losing. Asian handicap (voor bola) rules follow standard conventions with half-win and half-loss outcomes possible.
All casino games including slots, table games, and live dealer games use certified Random Number Generators (RNG) or live dealing procedures to ensure fairness. Game rules are accessible within each game. Return to Player (RTP) percentages are displayed where applicable and represent theoretical long-term returns. Individual sessions may vary significantly from stated RTP due to variance and randomness.
Togel and lottery bets are final once the draw closes. Results are published immediately after official draw completion. Winning bets are credited automatically according to published payout tables. Draw times are published in Western Indonesia Time (WIB) and are subject to change by the official lottery operator.
koi388 is committed to promoting responsible gaming and preventing gambling-related harm. We provide tools to help you manage your gaming activity:
If you feel gambling is becoming a problem, we strongly encourage you to use these tools or contact our support team for assistance. Self-exclusion requests are processed immediately and are irreversible during the exclusion period. During self-exclusion, you cannot access your Account, and marketing communications will be suspended.
The following activities are strictly prohibited and may result in immediate account suspension, balance forfeiture, and legal action:
We reserve the right to suspend, restrict, or permanently close your Account at any time for violation of these Terms, suspected fraudulent activity, regulatory requirements, or at our sole discretion. Upon account closure, your access to Services will be terminated, and remaining balances may be forfeited if closure results from Terms violations. You may close your Account voluntarily by contacting customer support, subject to withdrawal of all remaining Real Money balances and forfeiture of any active Bonuses.
All content, trademarks, logos, software, graphics, and materials on the koi388 platform are owned by or licensed to koi388 and protected by Indonesian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any platform content without our express written permission.
To the maximum extent permitted by law, koi388 and its affiliates, partners, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages including loss of profits, revenue, data, or opportunity, whether arising from contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages. Our total aggregate liability to you for all claims arising from your use of Services shall not exceed the amount you deposited into your Account during the six months preceding the claim.
We are not responsible for losses resulting from unauthorized account access due to your failure to maintain credential security, third-party payment processor failures or delays, internet connectivity issues, software malfunctions beyond our control, force majeure events, or your violation of these Terms.
If you have a complaint or dispute, you must first contact our customer support team at [email protected] with a detailed description of the issue. We will investigate and respond within 7 business days. If the dispute cannot be resolved through customer support, you agree to engage in good-faith negotiation to resolve the matter amicably before pursuing formal legal action.
These Terms are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these Terms or your use of Services shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia. By using our Services, you consent to the personal jurisdiction of these courts and waive any objection to venue or inconvenient forum.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time without restriction.
These Terms, together with our Privacy Policy and any additional terms applicable to specific Services or promotions, constitute the entire agreement between you and koi388 regarding your use of Services and supersede all prior or contemporaneous communications and proposals.
If you have any questions, concerns, or complaints regarding these Terms or our Services, please contact us through any of the following channels:
By continuing to use koi388 Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
You must be 21 years or older to use koi388. We strictly verify age and identity.
Multiple accounts are prohibited. Only one account per person is permitted.
Keep your credentials confidential. You are responsible for all account activity.
Only use payment methods in your own name. Third-party deposits are prohibited.
All deposits must be wagered at least once before withdrawal to prevent money laundering.
koi388 management decisions on disputes and rule interpretations are final.
Our FAQ page answers common questions about accounts, payments, bonuses, and more
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